Policies & Terms

Every Penso order is made-to-order and printed on demand by our production partner. Once you place an order, it enters a short fulfillment window before it ships.

• Fulfillment: 2–5 business days for apparel, 2–5 for mugs and accessories.
• USA delivery: typically 3–4 business days after fulfillment.
• Europe delivery: typically 4–8 business days after fulfillment.
• Rest of the world: typically 5–20 business days after fulfillment.
• Tracking is emailed as soon as your package leaves the facility.

Shipping fees are calculated at checkout based on destination, weight and carrier. Customs, duties and import taxes (where applicable) are the responsibility of the recipient.

Because everything is printed to order, we don't accept returns for change of mind, wrong size ordered, or buyer's remorse. Please double-check your size using the guide below before ordering.

We will absolutely make it right if your item arrives damaged, defective, or the wrong product was sent. Email hello@pensoshop.com within 30 days of delivery with your order number and a clear photo of the issue, and we'll send a free replacement.

Packages returned as "unclaimed" or with an incorrect address will be reshipped at the customer's expense.

Our tees run true to a modern unisex fit. Measurements are in inches, taken flat.

Mugs are standard 11oz ceramic. Accessories vary — check the product page for exact dimensions.

By using pensoshop.com and placing an order, you agree to these terms. Penso reserves the right to refuse or cancel any order at its discretion, including for suspected fraud, pricing errors, or availability issues.

All designs, artwork, brand marks, characters and copy on this site are © Penso and may not be reproduced, resold, or used in derivative works without written permission.

Prices are listed in USD and may change without notice. Promotional codes cannot be combined and have no cash value.

Orders are confirmed once payment is captured. You'll receive an order confirmation by email — if you don't, check your spam folder before contacting us.

Orders can be modified or cancelled within 2 hours of being placed. After that, production has usually begun and changes are no longer possible.

Payment is processed securely via Shopify. We never see or store your full card details.

We only collect the information needed to process your order and improve your experience: name, shipping address, email, and order details. We never sell your data.

For privacy requests (access, deletion, correction), email hello@pensoshop.com.